Refund Policy

1. Subscription Term & Cancellation

Thiyane Logistics subscriptions have a minimum initial term of 12 months from your go-live date, billed monthly in advance. After the initial term, your subscription continues on a rolling month-to-month basis until cancelled.

• Cancelling requires at least 30 days' written notice to management@thiyanelogistics.co.za.
• If you cancel before the end of the 12-month initial term, an early-termination fee applies: 50% of the unexpired months’ fees if 4 or fewer months remain, 40% if 5-8 months remain, or 25% if 9-12 months remain.
• After the initial 12-month term, you may cancel at any time on 30 days' notice with no cancellation fee.

2. New Tenant Guarantee

If you are a new Tenant and cancel within 14 days of your first payment, we will refund that first payment in full. This guarantee applies once per business, to your first payment only — it does not apply to renewal payments, upgrades, or subsequent billing periods, and is not available to a Tenant who has previously received this refund.

3. Billing Errors

If you believe you have been charged in error (e.g. duplicate billing, incorrect amount), contact us at management@thiyanelogistics.co.za within 30 days of the charge. We will investigate and, where an error is confirmed, issue a correction or refund for the erroneous amount.

4. Payment Method

Refunds, where applicable under this policy, will be issued to the original payment method used, via EFT or PayFast as applicable.

5. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated to active Tenants.

6. Contact Us

Questions about refunds can be directed to management@thiyanelogistics.co.za.